Terms and Conditions

Last updated: 2 November 2026

These Terms and Conditions (the “Terms”) govern the supply of campaign, website, Voice AI, Text AI and custom CRM services by Global Web Apps, 4802 11th Avenue, Brooklyn, NY 11219, United States (“Global Web Apps”, “we”, “us”) to the business that engages us (the “Client”, “you”). By approving a preview, submitting payment details, or accepting services from us, you agree to these Terms.

1. Services

We supply marketing services to businesses: SMS and email campaigns, which we write, send and manage for you; custom websites; Voice AI, which answers inbound calls and places outbound calls on your behalf; Text AI, which responds over SMS, website chat and social messaging; and custom AI CRM builds. Where you ask us to, we also manage a marketing budget you set and run campaigns against it. The specific services, deliverables, package and prices applicable to you are set out in the written order confirmation or quote we provide before work begins (the “Scope”). Where these Terms and the Scope conflict, the Scope prevails.

Services are supplied to businesses. We do not sell to consumers for personal, family or household purposes.

2. Previews

Before you pay anything, we may build a working preview of the service on a link we host. A preview is provided free and at our cost, carries no obligation, and remains our property until you purchase. We may take it offline at any time. Nothing is charged, and no payment details are required, until you approve the preview and choose a package.

3. Fees, billing and currency

• All fees are quoted and charged in US dollars (USD).
• Websites are a one-time build cost for the package you select. Enterprise builds are scoped and quoted in writing before any charge.
• Voice AI and Text AI are a one-time setup fee, charged when you purchase, followed by usage billed in arrears at the per-minute or per-text rate stated for your package. There is no flat monthly fee.
• AI CRM builds are quoted per build and invoiced as stated in the Scope.
• Campaigns are a management fee stated in your Scope, plus usage charged on the messages and emails actually sent at the per-message rate in your Scope. Campaign charges therefore vary from month to month and differ between clients.
• Marketing budget (a spending cap). Where you set a marketing budget, it operates as a monthly ceiling on your campaign charges, agreed in writing. We bill you for campaigns actually sent, up to that ceiling, and stop sending once it is reached. We will not exceed it without your written approval. You may raise, lower or remove the cap at any time, effective on the next send.
• Nothing is prepaid and we hold no funds for you. A budget is not money deposited with us and not a balance we draw down. We do not receive, hold or transmit funds on your behalf, and we do not pay third parties out of your money. You are charged in arrears for services we have performed, at the rates in your Scope.
• Usage is metered by us and billed monthly in arrears. Each invoice itemises the minutes or messages charged. You can ask for the underlying usage record at any time.
• Card and bank payments are processed by our payment processor. Charges appear on your statement as GLOBAL WEB APPS.
• By providing payment details you authorise us to charge the setup or build fee shown in the Scope, and thereafter the usage charges you incur, until the service is cancelled under clause 7.
• Fees exclude any applicable sales or other taxes, which are added where required by law.
• Per-minute and per-text rates are fixed for twelve months from your start date. We will give at least 30 days’ written notice before any change afterwards.

4. How the AI services operate

• Voice AI and Text AI are automated systems. They are not a person, and they identify themselves as an assistant when asked.
• Voice AI can record and transcribe calls where you enable that feature. You are responsible for the notice and consent requirements that apply to call recording in the states where your callers are located, and for telling us which jurisdictions you operate in. We will configure an announcement on request.
• Both services hand off to a human on request or when they cannot answer. You tell us where those hand-offs go.
• Automated systems make mistakes. You are responsible for reviewing bookings, orders and commitments the AI makes on your behalf, and we recommend a human check on anything of value.
• You must not configure either service to give medical, legal or financial advice, to make claims about your business that are untrue, or to contact people who have asked not to be contacted.
• Outbound calling and messaging are subject to telemarketing and messaging law, including the TCPA and carrier policy. You confirm you hold the consents needed for the lists you ask us to contact.

4a. Campaign consent and opt-outs

Campaigns are sent only to contacts who have opted in to hear from you. You warrant that you hold a lawful basis and the necessary consents for every contact you supply, and that the list was not bought, scraped or rented. Every SMS carries a STOP instruction and every email an unsubscribe link; we honour opt-outs immediately and permanently, and we will not send to a contact who has opted out even if you re-upload them. We may refuse or stop a campaign that we reasonably believe breaches consent requirements, CAN-SPAM, the TCPA or carrier policy.

5. Client responsibilities

• Provide timely access to the content, accounts, phone numbers, approvals and information we need to perform the Services.
• Ensure all material you supply is accurate, lawful, and that you hold the rights to use it.
• Hold the consents required for any contact list you ask Voice AI or Text AI to call or message.
• Respond to approval requests within a reasonable time. Delays caused by late approvals or missing access do not reduce the fee.

6. Term and recurring charges

Website and CRM builds are one-time projects and end on delivery, subject to the support period in your package. Campaigns, Voice AI and Text AI continue month to month from the date the service goes live, with no minimum term, until cancelled under clause 7.

Where your Scope includes a recurring charge — a campaign management fee, or any subscription — we tell you the amount, what it covers and how often it is charged before the first payment, and it recurs on the same day each month until you cancel. We email you an itemised invoice for every charge. Usage charges are additional to any recurring fee and vary with what you actually use.

7. Cancellation

You may cancel Campaigns, Voice AI or Text AI at any time by writing to teams@globalwebapps.com. The service stops at the end of the current calendar month and you pay for the usage already incurred; no further charge is taken. There is no cancellation fee and no notice period. Cancelling also stops any recurring management fee from the next billing date. Refunds and chargebacks are governed by our Refund & Cancellation Policy, which forms part of these Terms.

8. Intellectual property and account ownership

Domains, hosting accounts, phone numbers and analytics properties are registered in your name and remain your property. On full payment of all amounts due, deliverables produced specifically for you under the Scope — website design and code, CRM configuration, and the content written for your AI — become your property. We retain ownership of our pre-existing methods, templates, platform code, internal tooling and know-how.

9. Your data and your customers’ data

Call recordings, transcripts, message threads and CRM records created while we run a service for you belong to you. We process them to operate the service on your instruction, as described in our Privacy Policy. On cancellation you may request an export, and we delete the data on request subject to the retention periods set out in that policy.

10. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to perform or receive the Services. This obligation survives termination.

11. No guarantee of results

We commit to performing the Services with reasonable skill and care. We do not guarantee any particular ranking, traffic volume, call volume, booking rate, answer rate, conversion rate or revenue. We do not guarantee that an automated system will answer every question correctly or that it will never need a human. Any figures, transcripts, dashboards or examples shown on this website are illustrations of the format of our work, not promises of performance, and the sample conversations shown are illustrative rather than recordings of identified customers.

12. Third-party platforms

Services depend on third-party providers — telephone carriers, messaging networks, hosting, model providers and calendar systems — whose policies, pricing and availability may change. We are not responsible for outages, policy decisions or pricing changes imposed by those providers, though we will work with you in good faith to resolve them.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with the Services is limited to the total fees you paid us in the three (3) months immediately before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be limited.

14. Suspension

We may suspend Services if an invoice is more than ten (10) days overdue, if a payment is reversed, or if continuing would breach a carrier policy or applicable law. We will give notice before suspending wherever practicable.

15. Acceptable use

We do not provide Services for unlawful activity, for offers that are deceptive, or for calling and messaging programmes that breach consent requirements or carrier policy. We may terminate immediately if we reasonably believe this clause has been breached.

16. Changes to these Terms

We may update these Terms. Changes apply from the date they are published on this page, and we will notify active clients by email at least 30 days before a change that materially affects them.

17. Governing law

These Terms are governed by the laws of the State of New York, United States. The state and federal courts located in New York have exclusive jurisdiction over any dispute, and both parties submit to that jurisdiction.

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