Privacy Policy

Last updated: 2 November 2026

This policy explains how Global Web Apps, 4802 11th Avenue, Brooklyn, NY 11219, United States collects, uses, shares and protects personal information in connection with this website and the website, Voice AI, Text AI and CRM services we supply.

1. Information we collect

• Information you give us. Name, business name, email address, phone number, and the details you include in an enquiry or order.
• Billing information. Billing name, billing address and the last four digits and expiry of your payment card. We do not receive or store full card numbers — card details are entered directly with our payment processor.
• Call and message content. Where we operate Voice AI or Text AI for a client, we process the calls and messages those services handle. This can include call audio, recordings where the client has enabled them, transcripts, SMS and chat message content, caller and sender phone numbers, timestamps and call duration.
• Campaign contact lists. Where we run SMS or email campaigns for a client, we process the contact list that client supplies — names, mobile numbers, email addresses, opt-in status and the record of what was sent, delivered, opened and unsubscribed.
• Client account data. Where you grant us access to your calendar, CRM, website or messaging platforms in order to run the Services, we access data held in those accounts on your behalf.
• Technical information. IP address, browser type, device type, pages visited and referring page, collected when you use this website.

2. How we use information

• To respond to enquiries and build previews.
• To provide, operate, monitor and report on the Services.
• To meter usage and take payment, and to maintain billing records.
• To improve the accuracy and safety of the assistants we run for a client, using that client’s own conversations.
• To send service communications such as reports, invoices and notices about these policies.
• To meet our legal, tax and accounting obligations, and to detect and prevent fraud and misuse.

We rely on performance of a contract, our legitimate business interests, and compliance with legal obligations as the bases for these uses. We send marketing email only to people who have asked for it or who are existing clients, and every such message includes an unsubscribe link.

We do not use call recordings, transcripts or message content to train general-purpose AI models, and we do not use one client’s conversations to improve another client’s assistant.

3. Call recording and automated conversations

Where a client enables recording, Voice AI records and transcribes calls. The client decides whether recording is on and is responsible for the notice and consent requirements of the states their callers are in; we will configure a spoken announcement on request. Voice AI and Text AI are automated systems and identify themselves as an assistant when asked. Either will transfer you to a person on request.

If you spoke to one of these assistants and want the recording or transcript of your conversation deleted, contact the business you called. If you contact us instead, we will pass the request to them and support it.

4. Cookies and analytics

This website uses only the cookies and local storage necessary for the site to function, together with privacy-respecting aggregate analytics to count visits and understand which pages are used. We do not run advertising or cross-site tracking pixels on this website. You can block or delete cookies in your browser settings; the site will continue to work.

5. Who we share information with

We do not sell personal information and we do not share it for cross-context behavioural advertising. We share it only with service providers who help us operate, under contracts requiring them to protect it:

• Our payment processor, for billing and fraud prevention.
• Telephone carriers, messaging networks and email sending providers, which carry the calls, texts and campaign email.
• AI model providers, which process conversation content to generate replies, under terms that prohibit using it to train their models.
• Hosting, email, file storage and accounting providers.
• Professional advisers, and authorities where disclosure is required by law.

6. Where you are a client’s customer

When we handle the calls, messages or CRM records of one of our clients, that client is the controller of the data and we act on their instructions as their processor. If you are a customer of one of our clients and want your data accessed or removed, contact that business directly; if you contact us, we will pass the request on.

7. Retention

We keep enquiry records for up to 24 months, and client and billing records for at least seven years where tax and accounting law requires it. Call recordings and transcripts are kept for the period the client selects, up to 24 months by default, and are deleted on the client’s instruction. Platform access is removed when an engagement ends.

8. Security

We use access controls, multi-factor authentication on business accounts, encrypted transmission (HTTPS), encryption of stored recordings, and limited staff access. No method of transmission or storage is completely secure, but we review our practices regularly.

9. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, correction of inaccurate information, deletion, a copy in portable form, restriction of certain processing, and to opt out of marketing email. Residents of California, and of other US states with comparable laws, have the right to know, delete, correct, and to opt out of sale or sharing — we do not sell or share personal information as those terms are defined. We will not discriminate against you for exercising any of these rights.

To make a request, email teams@globalwebapps.com. We respond within 30 days and may need to verify your identity first.

10. Children

Our services are supplied to businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16.

11. International transfers

We are based in the United States and our service providers may process information there. If you contact us from outside the United States, your information will be transferred to and processed in the United States.

12. Changes

We may update this policy. The revision date at the top of this page always reflects the current version, and we will notify active clients by email of material changes.

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