Refund & Cancellation Policy

Last updated: 2 November 2026

This policy explains when and how services from Global Web Apps are delivered, how to cancel, and when a refund is given. It forms part of our Terms and Conditions.

1. What you are buying

You are buying professional services — SMS and email campaigns, a website, Voice AI, Text AI or a custom CRM, built and operated by our team. There is no physical product and nothing is shipped.

Before you pay, we build a working preview free of charge. Nothing is charged until you have seen the service running and chosen a package, so you are never paying for something you have not already inspected.

2. When service is delivered

• Campaigns. The first campaign is drafted for your approval within five (5) business days of purchase. Nothing sends until you approve it, and you are charged usage only on campaigns actually sent.
• Websites. Build begins within five (5) business days of purchase. Starter sites are typically delivered within two weeks, Growth sites within three to four weeks, and Enterprise builds to the timeline stated in your Scope.
• Voice AI and Text AI. Setup begins within five (5) business days of purchase and the service normally goes live within two weeks, once numbers, calendars and hand-off routing are connected. Usage billing starts only when the service is live.
• AI CRM. Delivered to the timeline stated in your written quote, typically four to eight weeks depending on data migration.
• Reporting. A written usage and outcome report is issued within five (5) business days of the end of each billing month for the AI services.

3. How to cancel

Email teams@globalwebapps.com from the address on the account, or call +1 (917) 266-3306 during support hours and follow up in writing. We acknowledge every cancellation request in writing within one business day. You never need to call to cancel.

• Campaigns, Voice AI and Text AI. Cancel at any time, with no notice period and no cancellation fee. The service stops at the end of the current calendar month, any recurring management fee stops from the next billing date, and you pay only for usage already incurred. Nothing further is sent or charged.
• Website and CRM builds. These are one-time projects. You may cancel before delivery under clause 4 below.
• On cancellation we stop any recurring usage billing, remove our access to your accounts, hand over work in progress, and confirm in writing that billing has ended.

4. Refunds

• Before work starts. If you cancel before we have begun the build, you receive a full refund of any amount paid.
• Billing errors. Duplicate charges, charges after a confirmed cancellation, usage billed at the wrong rate, or amounts that do not match your written Scope are refunded in full. Tell us and we will correct it — we do not require you to involve your bank.
• Builds in progress. If you cancel a website or CRM build after work has started, we refund the unperformed portion based on the stages completed and show you how the figure was reached.
• Undelivered work. If a deliverable listed in your Scope was not delivered and we cannot put it right within fifteen (15) business days, we refund the portion of the fee attributable to it.
• Setup fees. Once a Voice AI or Text AI service is live and answering, the setup fee covers work already performed and is not refundable. If we cannot get the service live at all, the setup fee is refunded in full.
• Usage already incurred. Minutes and messages that were actually carried are not refundable, because the service was delivered. If you believe the metered volume is wrong, ask us for the usage record and we will review it.
• Marketing budget. Your budget is a spending cap, not a prepayment — you are never charged for campaigns that have not been sent, so there is no balance held with us to refund. If a charge ever exceeds the cap you agreed, the excess is refunded in full. Campaigns that were actually sent are not refundable, and we will show you the send record.
• Results. Business outcomes are not a basis for refund — see clause 11 of the Terms.

5. How refunds are issued

Approved refunds are returned to the original payment method within five (5) to ten (10) business days of approval. The time it then takes to appear on your statement depends on your bank. We confirm every refund by email.

6. Before you dispute a charge

If a charge looks wrong, contact us first — teams@globalwebapps.com or +1 (917) 266-3306. We respond within one business day and correct genuine errors without argument. Charges appear on your statement as GLOBAL WEB APPS; if you do not recognise a charge, that is almost always why.

7. Our right to cancel

We may end an engagement with thirty (30) days’ notice, or immediately if the Terms are breached. Where we end an engagement for a reason that is not your fault, we refund any fees paid for work not yet performed.

Contact

Support hours: Monday – Friday, 9:00 – 18:00 Eastern Time